Thank you for your purchase and we hope you are happy with your item(s). However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Attn: Returns (RMA#)
32Clicks Sdn Bhd
Level 5, Wisma Bently Music, No.3, Jalan PJU 7/2
Petaling Jaya, Selangor 47810
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Opened Materials
- Used Materials
For defective or damaged products, please contact us at the customer service number below to arrange for a refund or exchange.
Proof of Damaged or Improper Stock to be sent to email@example.com with Title “Request Returns/Refunds” with photo evidence of Damaged Goods
If you have any questions concerning our return policy, please contact us at: