Thank you for your purchase and we hope you are happy with your item(s). However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@32clicks.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:


Attn: Returns (RMA#)

Address to:

32Clicks Sdn Bhd

Level 5, Wisma Bently Music, No.3, Jalan PJU 7/2 

Petaling Jaya, Selangor 47810 

Malaysia 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS

The following items cannot be returned or exchanged:

  • Disposables
  • Opened Materials
  • Used Materials

For defective or damaged products, please contact us at the customer service number below to arrange for a refund or exchange.


Please Note

Proof of Damaged or Improper Stock to be sent to support@32clicks.com with Title “Request Returns/Refunds” with photo evidence of Damaged Goods


QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@32clicks.com