Easy stepwise details for our customers to clarify the basic process flows and necessities.

Find the steps below for signing up with us,

Sign-Up : If you are new to 32clicks, click on the sign-up button to register.

Profile Details : Fill in the following details to complete your profile

  • Profile Type: Choose the type of profile - Dental Practitioner (or) Student
  • Full name
  • Contact number
  • Email
  • Password
  • Confirm password

Agree to Terms & Conditions : After filling in the above details, check the box “agree to our Terms & Conditions and Privacy Policy” to move to the next step.

OTP Verification : Undergo OTP verification which will be sent to your registered mobile number.

Profile Verification : Enter your corresponding student or doctor ID based on your profile type. Once your profile is verified, you can start to shop with us.

Yes absolutely, the registration is possible if you are a dental student. You choose as a student while registering by selecting the profile type - Doctor (or) Student.

To join our community of suppliers and start selling, you can reach us at “+6011-5251 3232” or mail us at “support@32clicks.com” your supplier information mentioned below:

  • Company/Individual name
  • Company ID/ Registration No.
  • Location/Address
  • Specialized field of operation
  • Gross Price and Tax specifications

The sales team from 32clicks will get in touch with you in 24 hours (MST).

If you already have an account on 32clicks, you can login by clicking on the login button. The user can login by two different ways

  • Email address as Username: If the username is your registered email ID, then the password can be entered to login.
  • Contact No. as Username: If the username is your registered mobile number, then a OTP is sent to your mobile number and by entering the OTP, you can login to 32clicks.
  • Click on the login button to continue shopping with 32clicks.
  • In the sign-in page, click on the “forgotten password” button.
  • Provide your corresponding email address to obtain the “reset password link”.
  • Create a new password and confirm it.
  • Your password gets changed successfully.
  • Login to 32clicks with the new password.

At 32clicks, you have a composite set of elements in your account and it is the one destination from where you will be able to manage your account information, order details, wishlists and much more. Following are the settings you can control:

  • Edit your account information: Allows you to edit your personal details

  • Change your password: Allows you to change the password for the login.

  • Modify your address book entries: You will be able to add your delivery address and it is possible to add more than 1 address for delivery.

  • Modify your wishlist: You can add your favourite products to the wishlist which later can be purchased.

  • Logout: Helps you to logout of the application

  • My orders section: The section which allows you to manage the order history, return requests and transactions.

  • Newsletter: This is the option to subscribe or unsubscribe to the newsletter.

The sales team from 32clicks will get in touch with you in 24 hours (MST).

Here are the benefits of registering with 32clicks

  • We ensure timely delivery of the product(s) as per the delivery date mentioned for the ordered product(s).
  • You can connect with us easily, henceforth proving the ease of communication we bring in to smooth customer engagement.
  • We only cater to top quality products, hence the dental doctors and students can completely trust us for the product quality.
  • In unfortunate circumstances, as a customer you have the option of easy product returns to replace or return damaged or discrepant products.

Our order placing services can be done at ease. Find the steps below for placing an order:

  • Add the product of purchase to your shopping cart by clicking on the “add cart” button.
  • In case of variants, select the preferred variant (ex: colour, size, etc)
  • Click on the shopping cart to check the product(s) details
  • Proceed to the payment procedure and complete the payment
  • The order is placed once payment is completed
  • You can check the order details and track the order until it is delivered to the shipping address.

We have provided an easy option to track your products. All you have to do is follow the steps below:

  • Go to profile and click on “My Account”
  • Select the “order history” on your menu
  • Find the order history which shows you 4 different status of the product, they are in processing, delivered, cancelled and returned.

Unfortunately, the product is not allowed to be opened and checked at the time of delivery. In case if you find any discrepancies with your product, you can return your order back to us.

Yes absolutely, you can return or replace your order by raising a return request with us and below are the steps to be followed for an order to be returned.

  • Go to your “profile” → order history → my account → request for return
  • Fill the required fields along with the “return reason” and “submit” the request.
  • Henceforth, your return request is taken by the admin for verification and then the return process will be initiated.

In some uncertain circumstances, you would prefer to cancel the order placed and there are options provided for the same. With one click, you will be able to cancel the order made, along with the reason for cancellation.

Once the cancel request is done, your refund will be processed within a maximum of 7 days.

Here is the stepwise flow provided for the checkout option and payment procedure to make a successful purchase on 32clicks.

  • Add the products to be purchased on the shopping cart
  • Open “My cart” to check the details and pricing of the respective products
  • Click on the checkout button to confirm your delivery address
  • There are two options for the delivery address: existing address and new address.
  • If you choose to add a new address, the address section appears where you need to fill in the necessary details.
  • Click on “continue” to proceed further with the payment.
  • Recheck on the product details and click “confirm order”.
  • Fill in the necessary fields like Name on card, Card number, Expiry date, CVV and Save card(Optional).
  • Finally, click the “PAY” button to process your payment.
  • After the successful payment, you will receive the “thank you” pop-up message.
  • In case, if you would prefer to cancel your payment, click on the “cancel” button which results in a confirmation pop-up message. Once confirmed, the transaction is cancelled.

Your online transaction with 32clicks.com is safe and secure as we make use of the encryption method to hide your card and account details which helps in secure transaction of the money to the respective bank.

We ensure frequent checks on the transactions and consistently monitor the online transactions to avoid fraudulence and suspicious activities.

You can make payment to 32clicks using debit and credit cards transactions. The accepted parties for card payments are PCI, VISA checkout, Masterpass, MasterCard, VISA and American express safekey. The transactions are powered by i-serve through the payment gateway: Upay.

Yes of course! For the best benefits of the customer, we tend to provide you with offers and offer codes timely and during special seasons.

If you have a valid coupon, you can make use of it during the payment procedure by applying the valid coupon code to avail the offers.

Below are the steps to be followed for an order to be returned in case of any discrepancies or damages found in the product.

  • Go to your “profile” → order history → my account → request for return.
  • Fill in the required fields along with the “return reason” and “submit” the request.
  • Henceforth, your return request is taken by the admin for verification and then the return process will be initiated.
  • Once your returned product is received, the product is inspected for its condition to process the return or exchange accordingly.
  • We have a defined timeline of 2 weeks to return or replace your returned product.
  • The refund process takes 1 or 2 billing cycles to be settled and the same will be notified once refund initiates.

You can submit the return request on the platform by navigating to your profile, click on “order history” → “my account” → request for return.

We have a set of documented terms and conditions for return requests and refund procedures. Below are the significant pointers to note down while raising a return request:

  • All the products to be returned must be returned within 7 days of the purchase.
  • All the returned products must be in new and unused condition.
  • All the returned products must contain the original tags and labels.
  • Disposables, opened products or materials and used products or materials are strictly not acceptable for return.
  • For more detailed information on the terms and conditions of the return and refund policies, click here.

The products to be returned must be mailed to the following address:

Attn: Returns (RMA#)

Address to:

32Clicks Sdn Bhd

Level 5, Wisma Bently Music, No.3, Jalan PJU 7/2

Petaling Jaya, Selangor 47810

Malaysia

Kindly take note that the shipping charges for returning a damaged or discrepant product is your responsibility and it will not be refunded.

For more detailed information on the terms and conditions of the return and refund policies, click here.

We believe improvement comes through professional feedback. To add your review to a product, follow the steps below:

  • Open a product page.
  • On the right bottom select the section “reviews”.
  • Write your review for the product along with your name.
  • Mark your star ratings for the product below the review section.

Thanks for dropping your review for the product, we truly value it. Generally at 32clicks, we follow a procedure to verify and review your feedback and it takes a bit of time. Once the verification is completed, your review will be published on the site.

As said, we completely believe improvement comes through feedback and hence we do not have any guidelines for your reviews. You can post what you desire.

There are two ways through which you can add the products to your cart

  • Add to cart: Add the product of purchase to your cart, helps you to add multiple products to your cart and finally purchase.
  • Buy now: Click on buy now which takes you to the product details. Leads you directly to the payment procedure for the particular product.

To view your cart, there are two ways:

  • Click on the “my cart” button in the header section.
  • Click on the shortcut key icon on the right side to view your shopping cart.

To select the right variant of the product that you would like to purchase, on the product page, you can select the corresponding colour, size, and type of the product accordingly.

Generally for the variants, there is a small product price variation but it depends on the respective dental product suppliers and brands for the price variations.

Adding your favourite products to the wishlist is very easy. All you have to do is click on the heart-shaped icon and it can be done by two ways:

  • Via the product listing view page
  • Via the product detail page

To view your wishlist, all you have to do is follow the steps below:

  • Log into 32clicks
  • Select “My profile” in the account section
  • Select “Wishlist” on left side menu

To remove your product from the wishlist, below are the steps to be followed:

  • Log into 32clicks
  • Select “My profile” in the account section
  • Select “Wishlist” on left side menu
  • Click the “Remove” icon on the right side of the wishlist box.

The below mentioned state the availability of the dental product:

  • In stock: The particular product is available
  • Out of stock: The particular product is not available
  • Sold out: The current stock of the particular product is sold out, you will have to wait till the next stock is published. Apart from the status of the product, we try to keep all the products always in the “In stock” state so as to not disappoint our customers.

If you prefer to buy the dental products in bulk, you can send us a list of products on an excel sheet with the necessary details and mail to us at “support@32clicks.com”.

The delivery time of a product is based on the product, brand, and the supplier. Generally, all the products are delivered in a period of 7 to 8 business days including the shipping time.

Exceptions: Heavy products and dental furniture products take more time than the usual delivery time.

To report your issue regarding our products or our site, kindly write to us: support@32clicks.com. Your issue will be addressed by our team in 2 to 3 business days.

Kindly write to us along with the product details to support@32clicks.com.

Yes, 32Clicks recently launched its 32Credits functionality, that allows users i.e. Dental Practitioners & Dental Clinics to make purchases with a “Buy Now, Pay Later” method.

We had the idea of creating 32Credits to cater to both Single practitioners and Chain Clinics alike. It will suit to improve your cash flow and replaces the need to use your personal banking account or credit card to make purchases in 32Clicks.

(a) Go to the 32Credits page
(b) Click apply now!!
(c) Fill the details required
(d) Click Submit Application
(e) Await Email from 32Clicks
(f) Provide necessary information/documentation
(g) Await processing time within 3-5 working days.

You will be in contact with the accounts team via email 32clicksacc@gmail.com

Accounts of Dental Clinics can receive RM 5000.00 credit on approval. If you should require more, kindly discuss with the Accounts Team.

There are 2 methods of clearing your credit wallet.

(a) Online payment - In your credits account, Enter the Credit Amount you would like to pay and checkout via the cart option
(b) Offline - Your invoices and account is maintained by the accounts team, you may make offline bank transfers to 32Clicks Sdn Bhd.

32Clicks offers up to 60 days interest free credit to our Credit Group Customers.